Case Study — Healthcare
HIPAA-compliant PRM without high-risk data dependencies.
OAK Street Health — Patient Relationship Manager
Challenge
The patient relationship team’s activity tracking depended on high-security-risk data, in a setting where HIPAA compliance is a requirement, not a feature.
Implementation
A custom HIPAA-compliant PRM system built around the team’s actual workflow, designed to track PRM activity without exposing sensitive data dependencies.
Result
Increased visibility and performance of the PRM team, with dependencies on high-security-risk data removed.